Frequently Asked
Questions

We’re open every day!

• Monday to Friday: 7-9 am & 4-5:30 pm
• Saturday: 7:30-9 am & 4-5 pm
• Sunday: 8-9 am & 4-5 pm

We’re closed on public holidays, but appointments are available upon request.

Absolutely! We provide personalised care for cats with special needs, whether it’s dietary requirements, medication, or post-surgery recovery. Just let us know your cat’s needs, or we’ll follow your vet’s instructions to ensure your feline’s comfort.

All cats staying with us must have up-to-date F3 vaccinations and be regularly wormed. This helps keep everyone safe and healthy during their stay.

Yes! Our cattery features unique free-run areas and socialisation zones. Cats can choose to relax, mingle with other felines, or perch up high. There’s also an isolation area for those needing some quiet time or recovery space.

At The Cat Castle, we provide fresh food and water, and clean litter twice a day. We pride ourselves on offering top-notch care, ensuring your cat stays healthy and happy while you're away.

Definitely! Familiar items can help ease your cat’s transition into the cattery. Feel free to bring along any favourite toys, blankets, or even bedding to make them feel more at home.

Our cattery is kept clean and tidy with thorough daily maintenance. We sanitise and disinfect all areas, particularly our socialisation zones, to maintain a hygienic environment for your cats.

Yes, we offer both short and long-term stays depending on your needs. Whether it's a quick weekend trip or an extended holiday, your cat will be well taken care of at The Cat Castle.

We encourage visits! Feel free to drop by during our regular hours to have a look around and ask any questions. We’re confident both you and your cat will love our space.

Booking is easy! You can contact us directly through our website, give us a call, or pop in during our opening hours. We recommend booking in advance, especially during busy periods.

We recommend bringing your cat’s vaccination certificate, any medications it needs, and personal items like its favourite toys or blankets to help it feel at home. We take care of everything else!

We understand that some cats may feel anxious in a new environment. Our team provides extra care and attention for nervous cats, offering quiet spaces in our isolation area and allowing them to adjust at their own pace. We’ll work with your cat’s needs to ensure they feel calm and comfortable.

Your cat’s health is our top priority. In the event of an emergency, we will contact your vet immediately. If necessary, we can transport your cat to the nearest vet for urgent care and keep you informed every step of the way.

Yes! We offer discounts for families with multiple cats staying with us. The more the merrier at The Cat Castle! Just ask about our special rates when booking.